Welcome to Connexus Credit Union
We’re excited to welcome you as a new member-owner of our credit union! This page is designed to provide you with all the important information you need to get started with Connexus, including an explanation of how you became a member, how to access your account, and how to set up payments.
How you became a Connexus member
You recently got a loan through our partner Renovate America Financing’s Benji program. Within your financing agreement, you authorized both the assignment of your loan to Connexus and the application of your membership.
To become a member of any credit union, you must have a savings account. Since credit unions are owned by their members, this account represents your ownership in Connexus Credit Union.
You will notice your new Connexus share savings account currently has a balance of $5. That $5 was deposited by our partner to help you get started as a Connexus Credit Union member.
Your next steps as a member
You will soon receive a letter in the mail that includes your member number and account details. Until then, you can set up loan payments with Renovate America.
Though your loan was purchased by Connexus, your loan payments will still be made to Renovate America Financing. View your payment options to get started.
“Need help? Don’t hesitate to contact us. Our team is ready to answer all of your questions.”
Cheryl Schoessow,
Vice President of Member Contact Center
FAQs: You Asked. We Answered.
FAQ Form – Onboarding
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New Members – All
Where can I learn more about Connexus?
To read more about Connexus Credit Union, please visit our About Us page. You can also explore our website to learn about the perks of membership and see our line of financial products.
Can I close my account and end my Connexus membership?
Your Connexus Member Share Savings Account must remain open until your loan balance is paid off. Once the loan is paid off, we will be happy to close your account and send you the remaining balance, if you choose.
Will I receive any fees on my Connexus Member Share Savings Account?
No, we have waived all savings account fees until your loan balance is paid off.
Am I required to use my Connexus Member Share Savings Account?
If you choose not to actively use your Connexus Member Share Savings Account, that’s okay. However, Connexus offers some of the nation’s highest deposit yields and competitive loan rates. Check out our rates.
New Members – Renovate America
Who do I contact if I have questions about my loan?
Do I make my loan payments to Connexus or to Renovate America Financing?
Your loan payments will be made to Renovate America Financing. Payments can be made online at RenovateAmerica.com/Benji-Financing. In addition, payments can be mailed to the following address:
Renovate America Financing
P.O. Box 29352
Phoenix, AZ 85038-9352